Data Privacy Policy
Your privacy matters to us at MarinaPebbleRipple
Information We Collect
When you contact us for corporate flower arrangements or gift services, we gather information you willingly supply. This includes your name, business name, email address, phone number, delivery addresses, and particular specifications for your floral needs. We also obtain payment details when you place orders, though processing is secure via our payment partners.
For our corporate clients, we may collect extra business information such as company registration data, preferred delivery timings, and budget requirements. This helps us deliver customized service aligned with your business needs.
Our website automatically collects certain technical information when you visit. This includes your IP address, browser type, device information, and how you navigate through our site. We use this data to improve our website performance and understand how clients find our services.
How We Use Your Information
We use your personal information primarily to fulfill flower orders and provide excellent customer service. This includes processing your orders, coordinating deliveries, creating custom arrangements based on your requirements, and communicating about your service needs.
We also use information to improve our services and website experience. This helps us understand which corporate floral services are most valuable to our clients and how we can better serve the business community in United Kingdom.
Information Sharing and Disclosure
MarinaPebbleRipple respects your privacy and does not sell your personal information to third parties. We only share information when necessary to provide our services or when legally required.
We may share necessary information with trusted service partners who help us operate our business. This includes delivery partners, payment processors, and technical service providers. These partners are contractually obligated to protect your information and use it only for the specific services they provide to us.
We may disclose information if required by law, court order, or government request. We may also share information to protect our rights, property, or safety, or the safety of our customers and employees.
Data Security Measures
We treat the protection of your personal data with utmost seriousness and deploy suitable technical and organizational safeguards to guard it. This comprises safe data storage, encrypted exchanges, and restricted access to personal information within our company.
Secure Storage
Your personal data is kept in secure systems with access controls and ongoing security monitoring.
Encryption
Sensitive data transfers are encrypted to shield information as it travels between your browser and our infrastructure.
Limited Access
Access to customer data is limited to authorized staff who require it to deliver services.
Although we employ robust security measures, no method of sending data online is completely risk-free. We regularly update our security practices to defend against emerging threats.
Your Privacy Rights
You hold important rights concerning your personal data. Depending on applicable laws, you may access, rectify, erase, or limit how your information is used.
To exercise these rights, contact us via the information at the end of this policy. We will respond within a reasonable timeframe as required by applicable law.
Data Retention
We keep personal data only as long as needed to provide our services and meet legal obligations. Retention durations differ based on the data type and purpose of collection.
Typical Retention Periods:
- Customer contact and order details: about three years after the last service contact
- Payment records: roughly seven years for tax and accounting needs
- Website analytics data: about two years and two months for service improvements
- Marketing preferences: until you opt out or roughly two years of inactivity
Cookies and Website Tracking
We employ cookies and comparable technologies to enhance your browsing experience and to gain insight into how visitors interact with our site. Cookies allow us to recall your preferences and assess site performance.
You can manage cookie configurations via your browser settings. However, turning off some cookies may impact how the site works. For more information on how we handle cookies, please read our Cookie Policy.
External Links
Our site may include links to other websites or services. This privacy policy covers only MarinaPebbleRipple and our site. We are not accountable for the privacy practices of external sites.
We encourage you to examine the privacy policies of any third-party sites you access via links on our site.
Policy Updates
We may revise this privacy policy from time to time to reflect changes in our practices, offerings, or legal obligations. When substantial changes occur, we will refresh the "Last Updated" timestamp at the top of this document.
We invite you to review this policy from time to time to stay informed about how we safeguard your privacy.
Contact Us About Privacy
If you have questions about this privacy policy, wish to exercise your privacy rights, or have concerns about how we handle your information, please reach out to us.
Contact Us About Privacy
MarinaPebbleRipple Privacy Team
12 Floral Street, Tunbridge Wells
Tunbridge Wells, United Kingdom TN4 0PE
Email: [email protected]
Phone: +44 1892 123456
For privacy-related inquiries, please include "Privacy Request" in your subject line and provide as much detail as possible about your request. We aim to respond to all privacy requests within five business days.